Frequently Asked Questions


Q: I already use medical Cannabis, What documents do I need to become a member of The Herbal-Health Centre?

A: We accept medical practitioner signed documents, LP cards/bottles. Please give us a call if you have more questions.

Q: I am new to Cannabis, What do I need to become a member at The Herbal-Health Centre?

A: Our registration process is secure, simple and takes a short amount of time in store, via email or online. To learn more about the signup process, visit the MEMBERSHIP SECTION of our site, APPLY ONLINE or just give us a call.

Q: WHAT are THHC store hours?

A: The Herbal-Health Centre is open 7 days a week.
       OPEN :: Monday - Thursday & Saturday 10am to 6pm
       OPEN :: Fridays 10am to 8pm
       OPEN :: Sundays 10am to 4pm
       CLOSED :: specific annual holidays

Q: How many locations does The Herbal-Health Centre have?

A: We currently have one retail location situated in Vernon, BC, if you are in the area come and see us, explore our website, or give us a call we would love to talk cannabis.

MEDical questions

Q: My doctor doesn’t want to sign a medical document, can you help me?

A: Yes, we have a very accessible process for providing documentation to new patients.

Q: Can I travel with my medicine?

A: Yes! As long as you travel within Canada. Be transparent with your medicine if questioned about it. Always carrying a copy or the original MEDICAL PRESCRIPTION DOCUMENT with you while travelling. If you are travelling by plane, be sure to keep your cannabis in your carry-on luggage. If you need your cannabis medicine vaccum sealed please ask our staff, we are happy to help.

Q: Can I legally grow my own cannabis?

A: Yes, current regulations governing Canada’s medical cannabis program were released on August 24, 2016. The Access to Cannabis for Medical Purposes Regulations (ACMPR) permits patients, or their designated caregiver, to grow at home.

ACMPR :: Register to produce cannabis for your own medical purposes.


Q: How do I place an order?

A: You can place an order by calling THHC and speaking with one of the caring staff. They will take your order  For more detailed information see our SHIPPING section. **Only members are able to place orders.

COMING SOON: You will soon be able to ORDER ONLINE.

Q: Can I edit/cancel my order?

A: Yes, simply call the THHC back and modify your order before 2pm during weekdays and all operating hours during the weekend. Please leave us a message if we are not answering. After 2pm there is no garuantee that the THHC staff will be able to change your order before it being shipped out. 

Q: When will my order be shipped?

A: All orders must be placed before 2pm during weekday and they will leave the THHC at 330pm that same day (unless due to unforseen circumstances) and begin its journey to you. There is NO shipping on weekends, but orders can be placed on weekends. In fact, SMOOTH SAIL SUNDAYS in our 10% discount for any shipping orders placed on any Sunday.

Q: How will my order be shipped?

A: All orders are shipped using Canada Post Express. Every item is securly sealed and then vacuum packaged to ensure security. Your medical cannabis will arrive in an plain white box to ensure your anonimity.


Q: I don’t want to smoke, what are other options? 

A: Cannabis can be used in many forms. We sell a large variety of methods you can consume cannabis including; capsules, edibles, oils, topicals, suppositories and concentrates are all options. Learn more about CONSUMPTION METHODS.

We make all our own edibles, capsules and suppositories in-house. We source all our flowers/buds, oils, concentrates, and topicals in the local okanagan area. A large number of our products are lab tested. View our MENU.

Q: I’m looking for natural pain relief without the psycho-activity, what are my options?

A: We are glad to offer a wide range of cannabis derived products that promote physical and mental relief without any 'high' or psycho-active content. This means with your consumption of cannabis you are able to experience the medicinal benefits of cannabis derived products in a physical capacity without being mentally impaired. We have several CBD (a non-psycho-active cannabis compound) products that you can ingest that will add benefit to your health. Learn more about CBD here and here. Our topical creams are also a great way to target inflammation and skin conditions without having to consume cannabis. Check out our MENU for a full scope of products.