Frequently Asked Questions


Q: I already use medical Cannabis, What documents do I need to become a member of The Herbal Health Centre?

A: We accept medical practitioner signed documents, LP cards/bottles. Please give us a call if you have more questions.

Q: I am new to Cannabis, What do I need to become a member at The Herbal Health Centre?

A: Our registration process is secure, simple and takes a short amount of time in-store, via email or online. To learn more about the signup process, visit the MEMBERSHIP SECTION of our site, APPLY ONLINE or give us a call.

Q: WHAT are store hours?

A: The Herbal Health Centre is open 7 days a week. Please visit our Locations page for individual store hours.

Q: How many locations does The Herbal Health Centre have?

A: We now have three retail locations serving the Okanagan region of BC in Vernon, Kamloops, and Kelowna. Come visit us if you're in the area to discover what we have to offer. We also ship nationwide! Explore our website, then drop us an email or give us a call anytime - we would love to talk cannabis with you.

MEDical questions

Q: My doctor doesn’t want to sign a medical document, can you help me?

A: Yes, we have a very accessible process for providing documentation to new patients.

Q: Can I travel with my medicine?

A: Yes! As long as you travel within Canada. Be transparent with your medicine if questioned about it. Always carrying a copy or the original MEDICAL PRESCRIPTION DOCUMENT with you while travelling. If you are travelling by plane, be sure to keep your cannabis in your carry-on luggage. If you need your cannabis medicine vaccum sealed please ask our staff, we are happy to help.

Q: Can I legally grow my own cannabis?

A: Yes, current regulations governing Canada’s medical cannabis program were released on August 24, 2016. The Access to Cannabis for Medical Purposes Regulations (ACMPR) permits patients, or their designated caregiver, to grow at home.

ACMPR :: Register to produce cannabis for your own medical purposes.


Q: How do I place an order?

A: You can place an order by phone and speaking with one of the knowledgeable team members. For more detailed information see our SHIPPING section. **Only qualified members are able to place orders.

COMING SOON: You will soon be able to ORDER ONLINE.

Q: Can I edit/cancel my order?

A: Yes, simply call us back and modify your order before 2pm during weekdays and all operating hours during the weekend. Please leave a message if you aren't connected right away. After 2pm, we cannot guarantee that your order can be changed as it may have been processed for shipping. 

Q: When will my order be shipped?

A: All orders must be placed before 2pm during weekdays - orders will be shipped out at 330pm the same day (unless unforseen circumstances arise) and begin its journey to you. There is NO shipping on weekends, but orders can be placed on weekends. Take advantage of SMOOTH SAIL SUNDAYS: 10% discount on shipping orders placed on any Sunday.

Q: How will my order be shipped?

A: All orders are shipped using Canada Post Express. Each item is securely sealed and vacuum-packed. For your privacy, the package will arrive in an plain white box.


Q: I don’t want to smoke, what are other options? 

A: Cannabis can be used in many forms. We sell a large variety of methods you can consume cannabis including; capsules, edibles, oils, topicals, suppositories and concentrates are all options. Learn more about CONSUMPTION METHODS.

We make all our own edibles, capsules, and suppositories in-house. We source all of our flowers and buds, oils, concentrates, and topicals in the local Okanagan area. A large number of our products are lab-tested. View our MENU.

Q: I’m looking for natural pain relief without psycho-activity effects, what are my options?

A: We offer a wide range of cannabis-derived products that promote physical and mental relief without any 'high' or psychoactive content. This means with your consumption of cannabis you are able to experience the medicinal benefits of cannabis-derived products in a physical capacity without being mentally impaired. We have several CBD (a non-psychoactive cannabis compound) products that you can ingest that will add benefit to your health. Learn more about CBD here and here. Our topical creams are also a great way to target inflammation and skin conditions without having to consume cannabis. Check out our MENU for the full scope of products.